In How Prompt Templates Work in Generative AI-Part 1 – Mortgage Banking Technology | Origination Strategy Consulting, we have discussed how a prompt template is created within an Einstein AI enabled Salesforce org. In this article let us see this in action.
Add Einstein Generative AI to the record page
- Navigate to ‘Accounts’ section. Select any account.
- Select Edit page from Setup. This will take you to the Lightning App Builder.
- Click on the ‘Details’ section
- Click ‘Upgrade Now’

- Click on the ‘Description’ field. On the pane right to the Details section, you can see ‘Einstein Generative AI’.
- Choose the template you created earlier.

- Now ‘Save’ it to the appropriate page lay out and Activate.
- Leave the Lightning App Builder and select any account.
- In the Description field, click the pencil icon.

- Click on the star button on the right of the field.
This automatically opens up the Einstein overlay, using your prompt template to start a new conversation.

This gives us a chance to review the summary, and even continue the conversation with Einstein to work together on a revised version.

- Click Use.
- Click the X to close the Einstein overlay.
- Notice that the Quick Summary field is filled in.
- Click Save.

To learn more about How Prompt Templates Work in Generative AI, click Prompt Builder – a Generative AI that Generates Workflows | Salesforce India
Take Five Consulting is a technology company, based in Virginia U.S., that specializes in the Mortgage Banking vertical especially LOS implementation and application development. Take Five Consulting creates and implement mortgage technology and software specifically for Mortgage Industry.




