Jungo SMS is a powerful tool integrated within the Jungo CRM platform that allows professionals to streamline their messaging process and ensure they stay connected with their clients. Here’s a detailed look at the features that make Jungo SMS a must-have for your business:
1. SMS Settings
Jungo SMS provides customizable SMS Settings to suit your communication preferences. In the SMS Settings, you can opt to
- Create Task for Incoming SMS
- Create SMS History for Unknown Numbers
- Receive Email Notifications when an inbound message is received
2. SMS Templates
Save time with SMS Templates by creating pre-written messages for common client communications. Whether it’s a payment reminder, appointment confirmation, or follow-up message, templates allow you to maintain consistency and efficiency.
3. Mass SMS
Reach multiple clients at once using Mass SMS. This feature is perfect for sending updates, announcements, or promotional messages to a large audience without sacrificing personalization.
4. Scheduled SMS Messages
Plan your communication in advance with Scheduled SMS Messages. You can automate messages to be sent at specific times, ensuring your clients receive timely updates, even during busy periods.
5. Mass SMS Summaries
Keep track of your bulk messaging activities through Mass SMS Summaries. This overview allows you to review the status and reach of your mass messages, helping you measure the effectiveness of your outreach. The default list views include
- Mass SMS-Last 30 Days
- Mass SMS-Last 60 Days
- Recently Viewed (Pinned List)
If we want to have a list view with a different time frame, we can create a new one.
6. SMS History
Access a complete log of your sent and received messages through SMS History. This feature ensures transparency and provides a quick reference for past conversations with clients. By default, There are various list views of incoming and outgoing messages here.
7. Reports
Generate detailed Reports to analyze your SMS activities. These reports offer insights into delivery rates, response rates, and overall engagement, helping you refine your communication strategy. Default reports include incoming and outgoing messages of different time frames. We can modify, clone or delete these reports or create new ones.
8. Dashboards
Visualize your SMS performance with Dashboards. These interactive tools offer a comprehensive view of your messaging metrics, allowing you to monitor trends and make data-driven decisions. SMS Dashboard presents you various widgets to analyze the user wise inbound and outbound messages, history trend, SMS-Mass messages.
9. One-on-One SMS Messages
Enable direct messaging with individual clients. This can be accessed by navigating to the respective contact page. You can type in the message in the Jungo SMS section on the right side, choose from the existing SMS templates. An Introduction SMS template is available to be sent out when you are first texting a customer. There is an option to unsubscribe messages if the customer reply ‘STOP’ anytime when he receives a message.
10. Jungo SMS Phone
The Jungo SMS Phone functionality can be accessed from the bottom left hand corner of the Jungo SMS app. Clicking on a contact will show you the inbound and outbound message history. You can send a message directly to an existing contact or typing in a phone number by clicking on the ‘+’ icon.
To learn more, click Jungo SMS User Guide
