Mortgage Lenders can save time by giving borrowers a paperless way to collaborate with lenders by allowing them to drag and drop documents or images into the portal, upload photos from a phone, eSign documents and receive real-time updates. Please find below a detailed overview(including screenshots) of the borrower portal within Encompass Consumer Connect from a loan officer’s and a borrower’s perspective.
This blog is the third part in the series of blogs about borrower portal within Encompass Consumer Connect. Please follow the URL below to read the first part:
Overview of Borrower Portal within Encompass Consumer Connect
Please follow the URL below to read the second part:
Overview of Borrower Portal within Encompass Consumer Connect – Part II
How to upload into eFolder and request documents from borrower:
- Go to the e-folder in Encompass 360.
- Navigate to File Manager and click on Browse and Attach.
Select the items (such as title report, EMD receipt, escrow instructions, appraisal, etc.) that you want to upload for your file.
If you are using Dropbox, wait a few seconds for the items to properly upload.- Once the items are ready, drag and drop them into their respective placeholders in Encompass 360.
If you have any items from the borrower already on hand, you can drag and drop them in the same way.- After completing the upload, click on Close.
- Next, you can request documents from the borrower, such as pay stubs, tax returns, W-2s, and driver’s license.
- Select the items you want to request and click on the Request button.
In the email tool box that comes up, add a brief description of the items you are requesting in the subject line.- Click on Send to send the request to the borrower.
Once the request is sent, you will see a confirmation. Close the email tool box and click on Save to save the loan file.
Borrower experience – how to upload requested documents:
- Borrower will receive an email with a link to log into the borrower portal.
Log in to the consumer connect website using the username and password.- Click on “View List” to see the documents requested by the loan officer.
Click on “Upload Documents” and select the file from your computer.
Repeat the process for each document requested, uploading them one by one.- Once all the documents are uploaded, scroll down to the bottom of the page and click on “Done” to confirm.
The borrower will see a green checkmark indicating that the task is completed.
Lenders can manage the Borrower Portal settings to provide a seamless experience for the borrowers in a manner which they deem fit.
Looking for more information on setting up Borrower Portal within Encompass Consumer Connect or need help with setting up Consumer Connect, leave us a message.
